ITIL 4 and ITIL v3 Certification Paths


ITIL<sup>®</sup> Certification Training

Transform Your IT Service Delivery Capabilities with an ITIL 4 or v3 Certification

Since its inception in the 1980s, ITIL has become the global standard to align service providers with their organization’s strategies and customer’s needs. Since then, hundreds of thousands of IT professionals have become certified, demonstrating their value to their organizations. And as the digital world evolves, so does ITIL with the introduction of ITIL 4. As an accredited ITIL Approved Training Organisation (ATO), Learning Tree offers a complete curriculum of courses that can help you achieve a coveted ITIL 4 or v3 certification. Each Learning Tree course includes the related exam, as well as after course-instructor coaching.

Take2 Exam Retake Information

Wouldn’t you like to sit your exam knowing that you could have another shot if the outcome is not what you expected? With Learning Tree, now you can! Publicly scheduled ITIL 4 course events with a start date after April 1, 2021 feature the Take2 re-sit exam option. In the case of an unsuccessful result, you can retake the exam within six months of your first try.

ITIL 4 and ITIL v3 Roadmaps

ITIL v3 is a modular, credit based system where one accumulates credits from Foundation Certification through the Intermediate levels. With 17 credits you then qualify to take the capstone course. Expert level is achieved upon passing that associated exam.

Learn more about ITIL v3

ITIL 4 currently has a Foundation level certification, transition option for ITIL v3 experts to become an ITIL Managing Professional (ITIL MP), and ITIL Specialists Create, Deliver, and Support and Direct, Plan & Improve.

Learn more about ITIL 4

ITIL 4 Certification

What is ITIL 4 certification?
ITIL 4 expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services. IT teams are enabled to continue to play a crucial role in the wider business strategy.


How do I achieve ITIL 4 Foundation Certification?
The Foundation level is designed as an introduction to ITIL 4 and enables you to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.  To help you prepare we will provide you with the official ITIL 4 Foundation publication prior to your course.

For those who are new to ITIL we recommend taking our 3-day course, ITIL® 4 Foundation Training, with the exam taken on day 3. For those who are ITIL v3 qualified and are looking for an express exam preparation we offer a 1-day option, ITIL® 4 Foundation Bridge Training, with an exam voucher to take the exam post class. Blended learning and unlimited access bundles are also available. 


How do I transition from ITIL v3 to ITIL 4?
Have you invested in certifying yourself through one or more ITIL v3 Intermediates and are seeking the best route to transition to ITIL 4? Our ITIL® 4 Managing Professional (MP) Transition Module is designed for ITIL v3 candidates who are ITIL Experts or who have achieved 17 credits from across the v3 scheme. The transition course covers the core elements from the ITIL Managing Professional stream. It will have a mandatory training element and exam, enabling v3 candidates to transition their existing designations into the new ITIL 4 certification scheme. Completion of this module will provide a candidate with the ITIL Managing Professional (ITIL MP) designation.

Complete your 17 credits and become eligible for the ITIL 4 Transition Certification Course as your fast track route to become an ITIL 4 Managing Professional. See our ITIL v3 Intermediate courses in the ITIL v3 section below.


ITIL 4 Foundation Adaptive Virtual Academy —
Learn 50% Faster


Learning Tree’s new ITIL 4 Foundation Adaptive Virtual Academy features virtual touch points and on-demand learning using the world's most advanced adaptive learning platform, which personalizes the learning experience to the learner’s existing knowledge and confidence levels. Using sophisticated algorithms and artificial intelligence based on cutting edge research into how people learn and retain information, this one-of-a-kind ITIL 4 Foundation adaptive course from is combined with:

  • A social learning platform for peer-to-peer networking and expert guidance
  • The official ITIL 4 textbook
  • The ITIL mobile app with over 300 practice exam questions
  • An ITIL 4 Foundation exam voucher to get you certified

This unique blend of ITIL 4 Foundation learning resources have been hand-picked to provide a modern learning experience that is tailored for your individual skill level and learning style.

Explore the ITIL 4 Foundation Virtual Academy

Want to try adaptive learning before you commit? No problem! Register for our FREE ITIL 4: Key Concepts adaptive learning module and take adaptive learning for a test drive! Try the FREE ITIL 4 Adaptive Module ›

ITIL 4 Resources


ITIL 4 – A Conversation with the Experts

What’s new in ITIL version 4? Why the change now? How do I transition to the new certification scheme? Find answers to these questions and more in this ITIL 4 video series, featuring ITIL Experts:
Learning Tree Consultant - Hitesh Patel
AXELOS ITSM Product Ambassador Akshay Anand.

To view the entire video series, click the PLAYLIST option in the video box to the left. 


ITIL v3 continues to support organizations and individuals to gain optimal value from IT and digital services. It equips a service provider with a clear capability model, aligning IT to the business strategy and customer needs. The ITIL v3 Foundation level provides a high-level overview, and the Practitioner certification focuses on how to practically adopt and adapt the ITIL framework, but those who want to demonstrate knowledge of the entire ITIL scheme should work through the Intermediate credit system to become an ITIL Expert.

Upcoming Retirements

The following ITIL v3 programs are schedule to be retired:

  • ITIL v3 Foundation (English) to be discontinued as of 1 July 2021.
  • ITIL v3 Intermediates (English) to be discontinued as of 1 January 2022.
  • ITIL 4 Transition examination (English) to be discontinued as of 1 July 2022.
  • Translated guidance and examinations discontinuation dates will be announced on a case by case basis based on the corresponding product release dates for the ITIL 4 higher modules.

ITIL v3 Resources

ITIL 4 Scheme

Click to download the Job Titles Mapping Tool.
Chart your personalized ITIL training path and manage your training with our Job Titles Mapping Tool

ITIL v3 Scheme

Click to download the ITIL Training Chart.
Based on the ITIL Qualification Scheme Diagram. ©AXELOS Limited.

ITIL 4 Scheme

Click to download the Job Titles Mapping Tool.
Chart your personalized ITIL training path and manage your training with our Job Titles Mapping Tool

Complimentary ITIL Training Benefits

When you enroll with Learning Tree, you receive more than just a training course.

From the moment you register as a Learning Tree attendee, you enjoy a number of exclusive, complimentary benefits to ensure that you have a complete learning experience.

ITIL Exam Prep Course Benefits:

  • PeopleCert Accredited Courseware and Instructors
  • Blended on-demand and Instructor led learning paths
  • Exam Voucher Included in Course Tuition

Need help choosing the right certification course? No problem!

Call 888-843-8733 to have a Client Solutions Consultant walk you through your options.

Chat Now

Please Choose a Language

Canada - English

Canada - Français