ITIL 4 Certification

What is ITIL 4 certification?
ITIL 4 expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services. IT teams are enabled to continue to play a crucial role in the wider business strategy.

How do I achieve ITIL 4 Foundation Certification?
The Foundation level is designed as an introduction to ITIL 4 and enables you to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.  To help you prepare we will provide you with the official ITIL 4 Foundation publication prior to your course.

For those who are new to ITIL we recommend taking our 3-day course, ITIL® 4 Foundation Training, with the exam taken on day 3. For those who are ITIL v3 qualified and are looking for an express exam preparation we offer a 1-day option, ITIL® 4 Foundation Bridge Training, with an exam voucher to take the exam post class. Blended learning and unlimited access bundles are also available. 

How do I transition from ITIL v3 to ITIL 4?
Have you invested in certifying yourself through one or more ITIL v3 Intermediates and are seeking the best route to transition to ITIL 4? Our ITIL® 4 Managing Professional (MP) Transition Module is designed for ITIL v3 candidates who are ITIL Experts or who have achieved 17 credits from across the v3 scheme. The transition course covers the core elements from the ITIL Managing Professional stream. It will have a mandatory training element and exam, enabling v3 candidates to transition their existing designations into the new ITIL 4 certification scheme. Completion of this module will provide a candidate with the ITIL Managing Professional (ITIL MP) designation.

Complete your 17 credits and become eligible for the ITIL 4 Transition Certification Course as your fast track route to become an ITIL 4 Managing Professional. See our ITIL v3 Intermediate courses in the ITIL v3 section below.

ITIL 4 Resources

ITIL v3

ITIL v3 continues to support organizations and individuals to gain optimal value from IT and digital services. It equips a service provider with a clear capability model, aligning IT to the business strategy and customer needs. The ITIL v3 Foundation level provides a high-level overview, and the Practitioner certification focuses on how to practically adopt and adapt the ITIL framework, but those who want to demonstrate knowledge of the entire ITIL scheme should work through the Intermediate credit system to become an ITIL Expert.

Upcoming Retirements

The following ITIL v3 programs are schedule to be retired:

• ITIL v3 Foundation (English) to be discontinued as of 1 July 2021.
• ITIL v3 Intermediates (English) to be discontinued as of 1 January 2022.
• ITIL 4 Transition examination (English) to be discontinued as of 1 July 2022.
• Translated guidance and examinations discontinuation dates will be announced on a case by case basis based on the corresponding product release dates for the ITIL 4 higher modules.