Cisco Collaboration Training (CLFNDU v1.1)

This Cisco Collaboration Training course gives you the skills and knowledge needed to administer and support a simple, single-site Cisco® Unified Communications Manager (CM) solution with Session Initiation Protocol (SIP) gateway. The course covers initial parameters, management of devices including phones and video endpoints, management of users, and management of media resources, as well as Cisco Unified Communications solutions maintenance and troubleshooting tools.

In addition, you will learn the basics of SIP dial plans including connectivity to Public Switched Telephone Network (PSTN) services, and how to use class-of-service capabilities. This course also earns you 30 Continuing Education (CE) credits towards recertification.

Cisco Collaboration Training Delivery Methods

• In-Person

• Online

Cisco Collaboration Training Information

• In this course, you will learn how to:

  • Define collaboration and describe the main purpose of critical devices in a Cisco collaboration on-premise, hybrid, and cloud deployment model
  • Configure and modify required parameters in Cisco Unified Communications Manager (CM), including service activation, enterprise parameters, CM groups, time settings, and device pool
  • Deploy and troubleshoot IP phones via auto registration and manual configuration within Cisco Unified CM.
  • Describe a SIP device's call setup and teardown process, including codec negotiation using Session Description Protocol (SDP) and media channel setup.
  • Manage Cisco Unified CM user accounts (local and via Lightweight Directory Access Protocol [LDAP]), including the role/group, service profile, UC service, and credential policy
  • Configure dial plan elements within a single site Cisco Unified CM deployment, including Route Groups, Local Route Groups, Route Lists, Route Patterns, Translation Patterns, Transforms, SIP Trunks, and SIP Route Patterns.
  • Configure Class of Control on Cisco Unified CM to control which devices and lines have access to services
  • Configure Cisco Unified CM for Cisco Jabber and implement common endpoint features, including call park, softkeys, shared lines, and pickup groups
  • Deploy a simple SIP dial plan on a Cisco Integrated Service Routers (ISR) gateway to enable access to the PSTN network.
  • Manage Cisco UCM access to media resources available within Cisco UCM and Cisco ISR gateways.
  • Describe tools for reporting and maintenance, including Unified Reports, Cisco Real-Time Monitoring Tool (RTMT), Disaster Recovery System (DRS), and Call Detail Records (CDRs) within Cisco Unified CM.
  • Describe additional considerations for deploying video endpoints in Cisco Unified CM.
  • Describe the integration of Cisco Unity® with Cisco Unified CM and the default call handler.

• Training Prerequisites

  This course is intended to be an entry-level course. There are no specific prerequisite Cisco courses; however, the following skills are required:

  • Internet web browser usability knowledge and general computer usage
  • Knowledge of Cisco Internetwork Operating System (Cisco IOS®) command line

• Certification Information

  This course does not lead directly to a certification exam, but it does cover foundational knowledge that can help you prepare for several professional-level collaboration courses and exams:

  Collaboration courses	Collaboration exams
  Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)	350-801 Implementing Cisco Collaboration Core Technologies (CLCOR)
  Implementing Cisco Collaboration Applications (CLICA)	300-810 Implementing Cisco Collaboration Applications (CLICA)
  Implementing Cisco Advanced Call Control and Mobility Services (CLACCM)	300-815 Implementing Cisco Advanced Call Control and Mobility Services (CLACCM)
  Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI)	300-820 Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI)
  Implementing Automation for Cisco Collaboration Solutions (CLAUI)	300-835 Implementing Automation for Cisco Collaboration Solutions (CLAUI)