ITIL® 4 Strategist: Direct, Plan, and Improve Training

Course 1282

  • Duration: 3 days
  • Exam Voucher: Yes
  • Language: English
  • 18 PMI PDUs
  • Level: Advanced

This ITIL 4 Strategist: Direct, Plan, and Improve (DPI) course provides individuals with the practical skills necessary to create a 'learning and improving' IT organization with a strong and effective strategic direction. It covers the influence and impact of Agile and Lean ways of working and how they can be leveraged to an organization's advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

The course prepares you for the ITIL® 4 Strategist: Direct, Plan & Improve exam. This crossover exam fulfills a core requirement of the ITIL 4 Managing Professional (MP) and Strategic Leader (SL) certifications.

ITIL® 4 Strategist DPI Delivery Methods

  • In-Person

  • Online

ITIL® 4 Strategist DPI Course Benefits

Apply the key concepts of Direct, Plan and ImproveUnderstand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planningUnderstand the role of governance, risk and control know how to integrate the principles and methods into the service value systemUnderstand and know how to use the key principles and methods of continual improvement for all types of improvementsUnderstand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvementUnderstand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvementUnderstand and know how to direct, plan and improve value streams and practices

Continue learning and face new challenges with after-course one-on-one instructor coaching

ITIL® 4 Strategist DPI Course Outline


Must hold the ITIL 4 Foundation Certificate (see {course 1199})

Certification Information

Wouldn’t you like to sit your exam knowing that you could have another shot if the outcome is not what you expected? With Learning Tree, now you can! This Learning Tree training course features the Take2 re-sit exam option (eligible for public events). In the case of an unsuccessful result, you can retake the exam within six months of your first try.

Course Materials

You will have access to the following ITIL ebook on Day 1 of your course by logging into your PeopleCert account:

  • ITIL 4®: Direct, Plan and Improve Manual
  • Direction
  • Planning
  • Improvement
  • Operating Model
  • Methods
  • Risks
  • Scope of control
  • Vision and Mission
  • Strategy, Tactics and Operations
  • Governance, compliance and management
  • Policies, Controls and Guidelines
  • Cascade goals and requirements
  • Define effective policies, controls and guidelines
  • Place decision-making authority at the correct level
  • The role of risk and risk management in DPI
  • How governance impacts DPI
  • Ensure that controls are sufficient, but not excessive
  • Use the ITIL continual improvement model to improve the service value system or any part of the SVS
  • Identify assessment objectives, outputs, requirements and criteria
  • Select an appropriate assessment method for a particular situation
  • Define and prioritize desired outcomes of an improvement
  • Build, justify and advocate for a business case
  • Conduct improvement reviews and lesson learn analysis
  • Embed continual improvement at all levels of the SVS

Understand the nature, scope and potential benefits of organizational change management

Know how to use the key principles and methods of Communication & OCM:

  • Identify and manage different types of stakeholders
  • Effectively communicate with and influence others
  • Establish effective feedback channels
  • Establish effective interfaces across the value chain
  • Define indicators and metrics to support objectives
  • Direct, plan and improve value streams and practices
  • Understand the differences between value streams and practices and how those differences impact direction, planning and improvement
  • Select and use the appropriate methods and techniques to direct, plan and improve value streams and practices including addressing the 4 dimensions and Value Stream Mapping

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ITIL® 4 Strategist DPI Course FAQs

ITIL 4 Strategist Direct Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

Before your event, you will be sent an electronic Pre-Course Study Guide and the ITIL 4 Managing Professional Direct, Plan and Improve book, which you should read as part of the 21 hours of personal study.

Once you have ITIL 4 Foundation certification, this crossover course fulfills a core requirement for one of the four ITIL 4 Managing Professional core requirements and one of the two Strategic Leader certification requirements.

You will be provided with an exam voucher for each exam and a link to register and schedule your online exam sessions with the PeopleCert web proctoring service. You will take your exams after you have completed your training course. Visit the PeopleCert website for more information on the logistics of taking your web-proctored exam with PeopleCert.

For publicly scheduled course events, Learning Tree will set up the Take2 option for all attendees when we order your exam voucher. If you aren’t successful on your first exam, you will be notified by PeopleCert that you are eligible to register for the exam retake.

Though exam vouchers can cost hundreds, there is no additional cost to you to sign up for the Take2 re-sit program. Take2 is an additional complimentary benefit offered to you by Learning Tree.

Yes, you must re-sit the exam within six months of your initial exam.

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