$2,700
3-Day Instructor-Led Training
ServiceNow Official Content
Available for Private Team Training
ServiceNow Exam Voucher Included
ServiceNow Hardware Asset Management (HAM) Fundamentals Training
Course 2528
- Duration: 3 days
- Exam Voucher: Yes
- Language: English
- Level: Foundation
This three-day interactive course introduces learners to ServiceNow IT Asset Management and Hardware Asset Management (HAM), focusing on best practices for planning, configuring, and managing hardware assets and consumables throughout their lifecycle. Through discussion and hands-on labs, participants learn how to establish a trustworthy, compliant, and efficient HAM practice using Zurich release capabilities.
ServiceNow HAM Fundamentals Course Delivery Methods
Online
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ServiceNow HAM Fundamentals Course Information
Audience & Prerequisites
Who Should Attend
This course is designed for customers, partners, and employees who implement, administer, or advise on hardware asset management in ServiceNow, including:
- ServiceNow Implementers
- ServiceNow System Administrators
- Hardware Asset Managers
- Hardware Asset Administrators
Prerequisites
- Working knowledge of ServiceNow
- Basic understanding of IT asset management terminology
Recommended
- ServiceNow Administration Fundamentals or equivalent experience
Certification & Exam Information
At the conclusion of this course, learners should review ServiceNow guidance for registering for the Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) exam. Successful candidates earn the ServiceNow Certified Implementation Specialist – Hardware Asset Management certification.
ServiceNow HAM Fundamentals Course Outline
Module 1: Introduction to Hardware Asset Management
- Objectives: Recognize basic hardware asset management terminology and concepts; identify plugins and roles supporting IT Asset Management; describe ServiceNow IT Asset Management products.
- Topics: Hardware asset lifecycle; asset management recommended implementation practices; Hardware Asset Management application overview.
- Lab: Lab 1.5.1 Prepare the asset management environment.
Module 2: Trustworthy Data
- Objectives: Explain why data quality is critical to asset management; identify key information tracked for hardware devices; differentiate between asset, CI, and model records; explain how discovery, CMDB, and normalization work together.
- Topics: Model records and asset records; bundled assets and pallet assets; Discovery, CMDB, and Normalization Data Services; hardware model normalization.
- Labs: Lab 2.5.1 Manage hardware assets; Lab 2.7.1 Hardware model normalization; Lab 2.8.1 Asset and configuration item (CI) relationships.
Module 3: Practical Management
- Objectives: Manage hardware assets and consumables across stockrooms; use automation to maintain trustworthy asset data; apply effective lifecycle processes for managing and retiring assets.
- Topics: Lifecycle management; consumables; stock management; automated asset population.
- Labs: Lab 3.2.1 Manage consumables; Lab 3.3.1 Manage stock; Lab 3.4.1 Import assets; Lab 3.5.1 Retire assets; Lab 3.6.1 Validate asset lifecycle automation.
Module 4: Operational Integration
- Objectives: Create reports and dashboards for asset tracking; use catalogs to support asset requests and procurement; automate stock level management; use mobile applications for asset operations.
- Topics: Reporting and dashboards; requests, procurement, and automated stock management; mobile asset management; data accuracy and certification.
- Labs: Lab 4.2.1 Report on hardware assets; Lab 4.3.1 Manage request and procurement; Lab 4.3.2 Automate stock management; Lab 4.6.1 Certify data.
Module 5: Strategic Conformance
- Objectives: Manage hardware contracts; understand contract financials; explain depreciation and fixed assets; track total cost of ownership.
- Topics: Contract management; IT cost management.
- Labs: Lab 5.2.1 Manage contracts; Lab 5.3.1 Manage contract financials; Lab 5.4.1 Calculate depreciation; Lab 5.4.2 Identify total cost of ownership.
Module 6: Course Wrap-Up
- Topics: Course outcomes; additional resources; Hardware Asset Management simulator.
- Simulator: The HAM simulator reinforces course concepts through a capstone experience and is available for two weeks following request.
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ServiceNow HAM Fundamentals Course FAQs
Once enrolled, ServiceNow University is available to everyone and provides users access to ServiceNow’s full range of training content, hands-on practice, certifications, and badges. Built on the Now Platform, Now Learning is the place for any ServiceNow user to learn, improve their skills, and share their accomplishments. Visit ServiceNow for more details.
For instructor-led ServiceNow training courses which unlock an exam voucher, attendees and view their vouchers within ServiceNow University. Click your name in the top right-hand corner and select My Learning Profile and then the My Vouchers tab. Voucher codes are sent to the email address in your ServiceNow University account. Vouchers expire 1 year after the completion of the course, and the exam must be completed by the expiration.
Please see the Cancellation and Rescheduling Policy.
Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want. This course is available online or as Private Team Training.