Join Chris Geiger for a practical introduction to standardizing incident, problem, and change processes, one of the most impactful early steps in improving time to restore. Chris will highlight why this remains a gap for many teams, how to address it using both ITIL guidance and ServiceNow’s service management modules, and what “quick wins” look like in real environments. The session will also include a simple course mapping to help you determine the next steps for your organization.
[Webinar: 5361]
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Chris Geiger
Chris Geiger is an ITIL Expert and sought after instructor and coach, helping individuals and organizations bring increasing value through their products and services. Chris has over 25 years of IT experience as a leader and practitioner with major organizations and has partnered with Learning Tree International to share the lessons of that experience through impactful education.
ITSM That Scales Webinar FAQs
• IT Service Desk Managers
• IT Operations Managers
• Incident, Problem, and Change Managers
• Service Management Process Owners
• ITIL Practice Leads
• ServiceNow System Administrators
• ServiceNow Process/Platform Owners
• PMO and Process Improvement Leads
• Technical Team Leads responsible for operational stability
• Anyone tasked with improving time-to-restore or reducing service disruptions
• Understand why incident, problem, and change process standardization remains an early yet often overlooked step in scaling ITSM.
• Learn the practical sequence teams should follow to reduce time-to-restore without adding unnecessary complexity.
• See how ITIL guidance provides a structured foundation for stabilizing core practices.
• Discover how ServiceNow’s out-of-the-box service management modules can reinforce those practices and close execution gaps.