IT Service Management Training and Talent Solutions

Preparing IT Professionals to Efficiently Fulfil Your Customer Needs

"77% of IT professionals say effective IT service management is integral to digital transformation success."
Source: The ITSM Benchmarking Report (AXELOS)

IT services is one of the most complex departments in any organization, with the responsibility to serve clients both internally and externally. Modern IT professionals need to juggle the delivery of IT and business services, while also meeting and exceeding organizational and customer needs – all while regularly shepherding improvements across services, operational processes, and capabilities. 

Modern IT professionals need to know all four dimensions of service management:

  • Organizations and people
  • Information and technology
  • Value stream and processes, and 
  • Partners and suppliers 

Learning Tree offers a robust suite of in-person, virtual, and hybrid modern ITSM solutions to help bring out the best in every IT professional and ensure they are prepared to deliver exceptional business value, including:

  • A full Instructor-led ITSM curriculum, taught by modern real-world practitioners who are experienced in doing the job.
  • Pre and post-skills assessments to identify learner strengths and weaknesses, and to track progress.
  • Exam prep training for today’s most in-demand ITSM certifications, including ITIL 4, FitSM, COBIT, and TOGAF.
  • Turn-key cohort-based enterprise training programs that transform your high-potential employees into modern IT professionals efficiently and at scale
  • Individual and group-based coaching to take the most ambitious and highest-potential project managers from good to great and from traditional to modern.
  • The Learning Tree ITIL Academy, an adaptive learning experience integrating AI-based adaptive learning, mobile-friendly content, and social learning, which provides all the resources needed to start your ITIL journey.
  • Learning Tree Advantage Plan, which gives learners looking to advance beyond ITIL Foundations training unlimited access to a comprehensive selection of virtual instructor-led training (VILT) courses, for savings of almost $4,000.

Whether you are interested in becoming an IT professional, advancing your IT career, or learning to implement a framework like ITIL or FitSM, ITSM training and development is right for you.

  • Average salary for ITIL professionals of over $88,000
  • More than 150,000 ITIL job openings on LinkedIn

There are several ways to utilize Learning Tree offerings to become skilled in ITSM:


Individuals may utilize organizational resources such as training budgets or tuition reimbursement for payment.


Certification courses and the ITIL Academy: 

  • For groups
  • For individuals
  • On-site at place of work
  • In-person at a Learning Tree Education Center
  • Virtual

We offer individual instructor-led courses in ITSM, as well as a cutting-edge ITIL Academy Program.

Course Offerings

Our 5 most popular ITSM management courses are:

For a full list of ITSM courses, visit: IT Service Management

The ITIL 4 Foundation Virtual Academy is the first and only of its kind, integrating AI-based adaptive learning, mobile-friendly content, and social learning to provide all the resources needed to start your ITIL journey. You will get unlimited annual access to:

  • Instructor-hosted ITIL virtual collaboration spaces
  • One-year access to the ITIL 4 Foundation adaptive eLearning course
  • The official ITIL 4 Foundation digital book
  • An exam voucher for the certification exam
  • 30% off all live, instructor-led ITIL courses offered by Learning Tree to continue your ITIL certification journey

Meet a Few of Our IT Service Management Instructors

Sandra Kelly

Learning Tree Instructor

Sandra Kelly

Hitesh Patel

Learning Tree Instructor

Hitesh Patel

Ahmad Shuja

Learning Tree Instructor

Ahmad Shuja

Start Your IT Service Management Journey

Blog Articles

Check out the latest blogs!

Let's Explore ITIL 4

Let's Explore ITIL® 4

Alison Beadle April 03, 2023

The Latest in IT Service Management

  • Webinar

    Exploring the ITIL 4 Practice Manager Certification Series

    Join ITIL Master Sandy Kelly for an insightful exploration of ITIL 4 Practice Manager one-day practice courses, while discovering your path to ITIL Practice Manager and ITIL Master certifications. Explore the nuances of key ITIL practices, including skills and competencies, participation in the value stream and capability assessments. This webinar offers a comprehensive overview of each practice area, equipping practitioners, managers, and leaders with valuable insights to elevate their ITIL expertise.


    Earn 1 PMI PDU

  • In the News

    Learning Tree Launches New One-Day ITIL 4® Course to Help Professionals Recertify Before June 30 Deadline

    Learning Tree International announced the launch of a one-day course for ITIL® 4 practitioners who must recertify before the June 30, 2023 deadline.

  • Webinar

    FitSM - The New World of Service Management

    Join award-winning ITIL author Hitesh Patel and process implementation expert Sandy Kelly as we explore the concepts, benefits and applications of Federated IT Service Management (FitSM). While FitSM is free for everyone, this webinar will help you understand this unique framework and provide guidance to achieve effective IT service management.

    Earn 1 CEU

  • Webinar

    The Shift of the ITIL® Ecosystem

    It’s been nearly four years since ITIL® 4 was launched. In that time, the ecosystem in which ITIL 4 operates has undergone many changes, from shifting political climates to shifts in the way organizations do business. In this webinar, ITIL Expert Hitesh Patel will discuss how the changes in our global ecosystem have impacted ITIL, what improvements have been made, and how the ITIL 4 Framework has shifted to adapt to the “new normal” of how business gets done today.

    Earn 1 CEU

  • Case Study

    Case Study: Global ITIL Implementation

    See how a large global management consulting firm revolutionized its IT Service Management strategy from the inside out to to better serve its employees and customers.

  • Video

    What is ITIL®?

    Whether you work the service desk, handle system admin, manage services or lead your own team, ITIL 4 certification enables a true leap forward.

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