1-Day Instructor-Led Course
Exam included
Earn the FitSM Foundation Certification
After-course instructor coaching benefit
-
Sep 6 9:00 AM - 5:00 PM EDTVirtual
Course 1280
In this FitSM Foundation training course, you’ll learn to implement the foundations of effective IT Service Management (ITSM) processes using Fits — a concise, lightweight, and achievable ITSM standard. FitSM is designed for professionals who wish to be quickly recognized for having the competencies needed to implement effective ITSM processes — without delving into the intense detail of other frameworks.
ITSM is the de facto standard most organizations use to manage IT and streamline Information Technology activities into customer-facing services. Initially, the IT Infrastructure Library (ITIL®) provided the core guidance using a Best Practice for organizations to fulfill this purpose. However, with very few exceptions, only a few processes are adopted, mainly in customer interfacing IT support.
In-Person
Online
In this course, you will learn the following:
Training Prerequisites
None.
Certification Information
Attendees of this FitSM Foundation course can take the FitSM Foundation exam at the end of class.
The exam is 30 minutes, a closed book with 20 multiple-choice questions. At least 65% of correct answers (13 of 20) are required to pass the exam.
In this module, you will learn how to:
In this module, you will learn how to:
In this module, you will learn how to:
In this module, you will learn how to:
In this module, you will learn how to:
In this module, you will learn how to:
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FitSM is a free and lightweight standards family to facilitate service management in IT service provision. The FitSM standard and associated certification scheme are maintained by the ITEMO (IT Education Management Organisation) FitSM working group. The FitSM standard was initially developed through the FedSM Project, funded by the European Commission.
FitSM is designed to be compatible with ISO/IEC 20000-1 (requirements for a service management system) international standards and ITIL. The FitSM process model, requirements, recommended activities, and role model targets a lightweight implementation. Equally, it can be applied as a first step to introducing full ITSM, i.e., applying ITIL good practices and achieving compliance against ISO/IEC 20000-1.
Certification candidates and existing credential holders are responsible for reporting all Continuing Certification Requirements Program (CCR) activities to PMI (Project Management Institute). To report the completion of a Learning Tree course, you can use the Online PDU (Professional Development Units) Resources System.
PDU Information for This Course: